Terms and Conditions

1. Introduction

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. You represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

3. Description of Service

Engain is an AI-powered Reddit marketing automation platform that helps businesses identify and engage with potential customers on Reddit. Our Service includes but is not limited to:

• Identifying buying-intent posts and relevant discussions on Reddit
• Automated posting and commenting through aged, high-karma Reddit accounts
• AI-generated responses and content recommendations
• Analytics and performance tracking
• Subreddit insights and prospect finding tools

4. Account Registration and Security

4.1 Account Creation: You must create an account to use certain features of the Service. You agree to provide accurate, current, and complete information during registration.

4.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4.3 One Account Per User: Each user may maintain only one active account unless explicitly authorized by us in writing.

5. Subscription and Payment

5.1 Subscription Plans: The Service is offered on a subscription basis. Pricing, features, and terms of each subscription plan are detailed on our website.

5.2 Payment: You agree to pay all fees associated with your chosen subscription plan. Payment is processed through secure third-party payment processors. All fees are non-refundable except as required by law or as explicitly stated in our refund policy.

5.3 Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date. You authorize us to charge your payment method for renewal fees.

5.4 Price Changes: We reserve the right to change our pricing. We will provide you with reasonable notice of any price changes. Your continued use of the Service after price changes take effect constitutes acceptance of the new pricing.

5.5 Cancellation: You may cancel your subscription at any time through your account settings. Cancellation will be effective at the end of your current billing period.

6. Refund Policy

6.1 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for first-time subscribers. If you are not satisfied with the Service within the first 30 days of your initial subscription, you may request a full refund.

6.2 Refund Requests: To request a refund, contact our support team within the applicable guarantee period. Refunds are processed within 5-10 business days.

6.3 Exceptions: The money-back guarantee does not apply to renewal subscriptions, additional services, or accounts terminated for violations of these Terms.

7. Use of Service and Acceptable Use Policy

7.1 Permitted Use: You may use the Service only for lawful purposes and in accordance with these Terms and Reddit's Terms of Service and Content Policy.

7.2 Prohibited Activities: You agree not to:

• Use the Service to post spam, misleading information, or illegal content
• Violate Reddit's Terms of Service, Content Policy, or any applicable laws
• Engage in harassment, hate speech, or discriminatory practices
• Manipulate voting systems or artificially inflate engagement metrics
• Attempt to circumvent any limitations or restrictions on your account
• Reverse engineer, decompile, or attempt to extract source code from the Service
• Use the Service to compete with us or develop a competing product
• Share your account credentials with others or allow multiple users to access a single account
• Use automated means to access the Service except as explicitly provided by us

7.3 Compliance with Reddit: You acknowledge that the Service interacts with Reddit and agree to comply with all Reddit policies. We are not responsible for any actions Reddit takes regarding your account or content.

8. Intellectual Property Rights

8.1 Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms.

8.2 Your Content: You retain ownership of content you submit through the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content solely to provide and improve the Service.

9. Data Collection and Privacy

Our collection, use, and protection of your personal data is governed by our Privacy Policy. By using the Service, you consent to our data practices as described in the Privacy Policy.

9.1 Data Processing: We process your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Estonian data protection legislation.

10. Service Availability and Modifications

10.1 Availability: We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

10.2 Modifications: We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with or without notice. We are not liable for any modifications, suspension, or discontinuation of the Service.

10.3 Reddit Platform Changes: The Service depends on Reddit's platform and APIs. Changes to Reddit's platform may affect the Service's functionality. We are not responsible for disruptions caused by Reddit platform changes.

11. Third-Party Services

The Service may integrate with or link to third-party services (including Reddit). We are not responsible for the content, privacy practices, or availability of third-party services. Your use of third-party services is subject to their respective terms and conditions.

12. Limitation of Liability

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

14. Indemnification

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including Reddit's terms or policies
• Your content submitted through the Service

15. Termination

15.1 Termination by You: You may terminate your account at any time by cancelling your subscription through your account settings or by contacting our support team.

15.2 Termination by Us: We may suspend or terminate your access to the Service at any time, with or without cause or notice, including for violation of these Terms. Upon termination, your right to use the Service immediately ceases.

15.3 Effect of Termination: Upon termination, you remain liable for all charges incurred prior to termination. Sections of these Terms that by their nature should survive termination shall survive, including intellectual property provisions, warranty disclaimers, and limitations of liability.

16. Governing Law and Dispute Resolution

16.1 Governing Law: These Terms are governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of law provisions.

16.2 Jurisdiction: Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Estonia, with venue in Tallinn.

16.3 Informal Resolution: Before filing a claim, you agree to contact us to attempt to resolve the dispute informally. We will attempt to resolve disputes through good faith negotiations.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

19. Entire Agreement